Prescription eyeglasses are custom made medical devices only useful for your eyes. Our staff and lab partners take great care in making sure that your eyeglasses are just right for you. In the event that you are not completely satisfied with your new eye wear in the first 90 days, we will use the steps below to resolve the issue.
Problems with vision
If you cannot see well out of your glasses, the staff will work to recheck the prescription as it appears in the glasses. We will also work to properly adjust the frame for best optics. If we are unable to improve vision with these steps it may be necessary to have a spectacle (spec) check with the prescribing optometrist.
Problems with frame
In the event that you are not completely satisfied with your frame choice, you can change it. We will exchange it for another frame in our selection of equal or lesser value. If you decide to go up in value, simply pay the difference. This option can be used once annually.
If your frame is damaged or broken in the first 90 days, you can exchange it for a new frame of the same model. Your existing prescription lenses will be reused in the new frame. This option can be used once annually.
Problems with lens thickness
Frame size and higher prescriptions can result in thicker lenses. Lenses can be remade with an upgrade to high index (thinner) lenses. Treatments such as roll and polish can also help lenses appear thinner. In some cases it may be necessary to change to a larger or smaller frame. Differences in cost still apply.
We will do our best to exhaust all our resources for the sake of customer satisfaction. Due to the custom nature of prescription eye wear, we do not provide refunds.
For protection beyond the 90 day customer satisfaction plan, we offer 365 day coverage. For $29.99 you can protect your frame and lenses from damage or defect for a full year. Frame only or lens only warranty $19.99 when applicable.